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Huawei transforms technical assistance



Huawei transforms technical assistance


They open the doors of the new Customer Service Center Of Huawei in Milan, where customers can have a new experience of technical assistance. From Monday to Saturday, from 9.00 to 19.00 users will have the opportunity to visit the structure in via Francesco Londonio 20 / A. Let’s see what the Announcements that the company has introduced in this completely new concept.

Huawei proposes a new approach to technical assistance

One of the first innovative concepts introduced in this center is the idea of Open Lab. Thanks to a window on the laboratory, the public will be able to see directly the work of the specialized technicians, discovering the steps of the repairs.

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This is accompanied by the possibility of obtaining free face-to-face consultations with the Huawei team. You will be able to receive advice on configuration, use of the device and any technical problems, but not only. Experts will also be on hand to explain all the benefits of Huawei Mobile Services and the entire ecosystem of products and services.

Not only technical assistance though, since in the Huawei center there will also be room for courses and workshops, born to encourage the passions of users. A way to motivate them to live new experiences with the products of the technological company. And then, to enjoy a truly total experience, customers also have arelax area also suitable for children to rest, have a coffee and even enjoy a movie or play video games.

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To season everything there will also be special initiatives and promotions. Every week there will be small gifts or discounts dedicated to customers, to better enjoy the experience Huawei.

To book a consulting on your device, just go to the dedicated website to book an appointment. And if a repair is needed, you can also request a receive the device directly at homewith a home delivery free and (given the current situation) including a complete sanitization of the product.

Pier Giorgio Furcas, Deputy General Manager Huawei Consumer Business Group, commented on the announcement:

“Italy has always played a strategic role for Huawei and we are proud that, also on this occasion, it was chosen as the first country in Europe to host innovations and preview solutions. We inaugurated the first European HUAWEI Experience Store in 2017 and today we open the doors of the first European Customer Service Center that offers a new way of living the after-sales experience.

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The user is and continues to be at the center of our activities and guaranteeing all those who choose us an end-to-end experience that is always premium is one of the objectives that we have set ourselves and pursue every day. The Huawei Customer Service with assistance completes the experience by accompanying the user throughout the life of the device “.

He was joined by Gianmarco Senna, President of the Productive Activities Commission of the Lombardy Region, who declared:

“We are delighted to have been chosen by Huawei as the first European city to offer a new concept of assistance and services to users. Huawei continues to demonstrate the importance given to all its consumers and attention to Italy and Milan in particular.

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This Huawei Customer Service Center, which we are pleased to inaugurate today, is a virtuous experiment of investment and attention to our territory and comes at an important time for our city and for Italy. We are finally restarting after months of lockdown and this inauguration is a positive and encouraging sign, a symbol of Milan’s willingness to believe and invest for the restart “.