Google Cloud outage: Google services down for a day (and more)

This Sunday Google suffered a major disruption to its platform Google Cloud. To be affected by the dysfunction, it is obviously the services of Big G, such as Youtube And G Suite, but also other companies that trust Google for the cloud and servers. Although the outage was resolved within hours, two things became evident during that time: Google is not infallible, and when it fails, it is not alone.

Google Cloud's bad service, from start to finish

The problems started, second Google Cloud Status Dashboard, around 3:25 p.m. ET (21:25 here), due to a « high level of network congestion in the eastern United States. » Access to Youtube it was severely limited across the country, with particularly severe disruptions in the northeastern regions. Also all package services G Suite (Or Gmail, Google Drive, Docs, Hangouts, Voice), were affected. The only major G service to be « spared » was, ironically, the now almost deceased Google+.

But since it's not just the company itself that uses Google's cloud, other companies have also been affected by the poor service. In particular, users of Discord, Snapchat And Vimeo had problems connecting to their respective platforms.

About 8 p.m. ET (THE 2 night with us) Google issued an update, saying that it had managed to eradicate the problem over the past hour: « Network congestion in the eastern United States that hit Google Cloud, G Suite and Youtube has been resolved for all users involved around the 4 p.m. ET. We will conduct internal investigations into this issue and make necessary improvements to our systems to prevent or minimize such issues in the future. We will provide a detailed report on this incident once we have completed our internal investigation. This report will contain information regarding “SLA credits”.

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This incident shows that, although rare, inefficiencies and breakdowns are also present in the Google house. The company's intervention was quick and decisive, but the situation certainly alarmed many users and many corporate clients of Big G. We will see if the response and the « patches » provided by the Mountain View firm will prove that this event was only the exception to the rule.

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