Apple claims to have created 2 million jobs in the United States since 2007

In a new article published by the New York Times this past weekend, the contribution that Apple has made in recent years to the creation of jobs in the United States and the growth of the national economyhighlighting the company's locations in Austin, Texas.

In the said article some of its 6,000 employees were interviewed there (seven years ago there were 2,100 employees) who provided an insight into the lifestyle of working for one of the world's largest companies.

The main activity of Apple employees in Austin is customer support, but there are also employees who manage Apple's supplier network, work on iTunes and the App Store, update Maps, etc.

The median income for an Austin campus call center employee is $30,000 per year however, once they pass their first year of employment, they become permanent employees and earn $45,000 per year. To this must be added “more generous benefits and small annual subsidies”.

According to Apple, for senior executives, the median salary for their staff in Austin is $77,000 per year. Although the company did not reveal anything to the New York Times about its future expansion plans in the United States, it reiterated its contribution to the country's workforce, iPhone being the main driver of job creation.

“Apple created more than two million jobs in the United States since the introduction of the iPhone nine years ago, including explosive growth in the number of iOS developers, thousands of new suppliers and manufacturing partners, and a 400% increase in our employee teams,” he said in a statement . “We have made the unique decision to maintain and expand our Americas customer contact centers in the United States, and Austin is home to many of these employees. We plan to continue to invest and grow in the United States“.

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at the call center, entry-level jobs provide employees with the opportunity to move into higher-quality jobs in the future. One example is Genny López, who started as a rank-and-file employee answering customer calls, and is now part of the staff solving the most difficult problems. “You don’t need crazy technical training to do this job,” Lopez said, noting that much of the training involves “talking to people.”

We also note that in Austin it is the company itself encouraging its employees to try other work environments “to allow workers to try a completely different role for six months to see if it suits them and the company. »

The New York Times met Brisa Carillo, who tested this idea of ​​changing work teams. She started working in Apple's call center right out of college, but now handles the company's international payroll while pursuing an MBA in order to continue moving up the ranks in the company's sales department. Apple's finances.

Apple is proud to offer world-class phone service in 26 languages ​​– 12 spoken in the Texas call center alone – and call handlers follow up on any issues that cannot be resolved quickly. During the recent visit, Stéphanie Dumareille, an iOS consultant who speaks fluent English and Spanish, patiently answered questions from a client who was worried about saving her resume online and wasn't sure if she was using a computer with Windows or Mac.

As you may have imagined, This article is not accidental and, to a large extent, it is a response to criticism of the company, and in particular of President-elect Donald Trump. who believes that Apple should move its manufacturing plants to the United States to improve its contribution to employment and the country's economy.

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Last week there was a rumor that AApple has asked Foxconn and Pegatron to study the feasibility of manufacturing iPhones in the United States.a request that Foxconn would study closely.

According to Lopez, Apple's investment in consolidating its employees makes up for its lack of manufacturing products in the United States; on the Austin campus “the product that Apple builds here is us”.

HEADER IMAGE | New York Times

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